Frequently Asked Questions
Everything you need to know about your Emaan Adeel luxury shopping experience.
How long does it take for my order to be delivered?
Standard domestic delivery typically takes 3 to 5 business days. For international orders, shipping can take between 7 to 12 business days depending on the destination and customs clearance.
Do you offer stitching and customization services?
Yes, we provide premium stitching services for our unstitched collections. You can select the 'Stitched' option on the product page and choose from our standard size chart or provide custom measurements.
What is your return and exchange policy?
We accept returns within 7 days of delivery if the product is damaged, defective, or incorrect. Please note that stitched or customized outfits cannot be returned or exchanged unless there is a manufacturing fault.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our logistics partner's website to monitor your shipment in real-time.
What payment methods do you accept?
We accept various payment methods including Cash on Delivery (COD) within Pakistan, as well as Credit/Debit cards (Visa and Mastercard) and bank transfers for both local and international customers.
How should I care for my Emaan Adeel luxury outfits?
To maintain the quality of the intricate embroidery and delicate fabrics, we strictly recommend dry cleaning only. Avoid using bleach or harsh chemicals and iron on a moderate temperature setting.